In this fast-paced world, it's easy to get caught up in the relentless pursuit of goals and overlook the importance of celebrating the milestones and achievements along the way. However, recognizing and acknowledging these "moments" can be a powerful motivator, fostering a sense of accomplishment and encouraging continued progress. By intentionally identifying and celebrating these significant developments, we not only acknowledge the hard work and dedication of individuals and teams but also create a positive and engaging environment that fuels further success.
Identify the moments up front
My recommendation? When a project is initiated, identify the markers along the timetable that will be significant developments. Make sure someone on the team knows that part of his/her job is to reward the team when the marker is achieved or you will miss the moment.
Know what will be appreciated
Recognition delivered inappropriately can be more like punishment – find out how team members and the team as a whole like to be recognized. Sometimes a simple thank you from someone important is enough – it shows that the effort is recognized and that the work being done is significant. Of course, tokens and even more tangible gifts are often appreciated.
Deliver at the right time
Timing is everything. The closer the recognition is to the event, the better. Instantaneous is great but generally not possible. If rewards come too late, the "moment" has passed and the recognition seems less genuine.
Use the thank you formula
When celebrating an achievement, it is important to the individual and the team to understand why they are being thanked/recognized.
Here’s a simple formula I use for thanking people:
- Say thank you and state what the thanks is for: Sally, thanks for speaking up at today’s meeting.
- Say why that achievement is important to you, the person giving the thanks: The points you raised are critical to the project and I am glad we had an opportunity to discuss them.
- Tell the person what specifically they contributed to the achievement: You showed real courage in raising some potentially controversial topics and your diplomacy in doing so was remarkable.
- Thank them again: Thanks for making the meeting constructive and productive.
Of course, it’s never too late to say thank you but well-timed recognition goes a long way in building relationships.
