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Communication has two active states: speaking and listening. But speaking isn’t just about the words coming out of your mouth.

Everyone faces moments that send their temper into orbit. Sound familiar? When anger takes the driver’s seat, most of us don’t exactly morph into Zen masters.

Early in my career, I was fortunate to work for Procter & Gamble (P&G), a place where debate was encouraged, critical thinking was expected, and strategy was treated as a discipline, not a document.

Nonverbal cues don’t just support your message; they often decide how it lands. The classic “words vs. tone vs. body language” finding - also known as the 7-38-55 rule - gets misquoted a lot, but the core idea stands.

Psychological safety isn’t about being nice. It’s feeling safe to ask the “dumb” question, flag a risk, or say “I disagree” without getting punished. That’s how better ideas surface and fewer surprises hit your roadmap.