Blog by Jacqui

Early in my career, I was fortunate to work for Procter & Gamble (P&G), a place where debate was encouraged, critical thinking was expected, and strategy was treated as a discipline, not a document.

Nonverbal cues don’t just support your message; they often decide how it lands. The classic “words vs. tone vs. body language” finding - also known as the 7-38-55 rule - gets misquoted a lot, but the core idea stands.

Psychological safety isn’t about being nice. It’s feeling safe to ask the “dumb” question, flag a risk, or say “I disagree” without getting punished. That’s how better ideas surface and fewer surprises hit your roadmap.

Having a leadership title doesn’t guarantee influence. It comes from being seen as a strategic partner who understands the business as a whole.

Strong leaders don’t just manage people; they also ensure that systems run smoothly. Understanding and optimizing your organizational processes is an essential practice of effective leadership.