We all have them – situations or people that make your blood boil. I don’t know about you, but when that happens to me, I am not at my best. It takes practice to say and do the right things in the heat of the moment.
One of the skills I seem to have developed is writing “velvet hammer” prose. By that, I mean writing letters, announcements, greetings, directions, etc. that are simultaneously kind (the velvet) and direct (the hammer).
