Blog tagged as issue resolution

The number of reporters has dwindled. The number of negative social comments has decreased dramatically. You have returned from the war room to your regular desk. So, is the crisis over? No!

We all have them – situations or people that make your blood boil. I don’t know about you, but when that happens to me, I am not at my best. It takes practice to say and do the right things in the heat of the moment.

One of the skills I seem to have developed is writing “velvet hammer” prose. By that, I mean writing letters, announcements, greetings, directions, etc. that are simultaneously kind (the velvet) and direct (the hammer).