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For years, I thought I knew my core values. I could list words like honesty and integrity and feel satisfied. But deep down, I wasn’t really living by them.

One skill I've quietly developed over the years is what I call "velvet hammer" writing. It's the art of crafting letters, announcements, and directions that are simultaneously kind (the velvet) and direct (the hammer).

You have the posters. Your mission statement is a masterpiece. Your organization has a culture manifesto. Yet, day after day, the way work actually happens tells a different story.

Before any training begins, there should be a clear answer to one simple question: What will this person be able to do differently after the training?

I like to say my hobby is collecting people. It's a fun way of saying I genuinely enjoy networking.